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LBE Web Helpdesk
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Copyright Leigh Business Enterprises Ltd. 2004

Welcome to LBE Web Helpdesk.  This is a 45 day trial of the software and is identical to the purchased version except for the inclusion of certain 'reminder' screens.

The software is not free and must be purchased if you wish to use it beyond the 45 day trial period.  Once you purchase it, you may continue using the software and the data you created in the trial period.

You may freely distribute this trial version to others as long as you distribute the entire package unmodified.

LBE Web Helpdesk runs against either an MS Access, Oracle or MS Sql Server database.

The install will create an MSSql folder containing the SQL scripts needed to create the Sql Server database.

Also created will be an Oracle folder  containing the SQL scripts needed to create the Oracle database.

Please read the appropriate readme.txt file in each folder.

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INSTALLATION
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1. Install the Web Server
You need to have Microsoft Personal Web Server (PWS) or Microsoft Internet Information Server (IIS) running on either your local machine or one that you can connect to via the network.

2. Install Internet Explorer 5.5 or later on your web server
Internet Explorer 5.5 or later must be installed on your web server to provide support for the VBScript used in LBE Web Helpdesk.

3. Install the data access components: http://www.microsoft.com/downloads/details.aspx?FamilyID=6c050fe3-c795-4b7d-b037-185d0506396c&DisplayLang=en

and the Jet Service Pack: http://support.microsoft.com/?kbid=829558

These files must be installed on the web server.

PLEASE NOTE. If any of the above urls wrap onto more than one line,  please reconstruct them onto one line before pasting them into the address bar of your internet browser.

These files have not been included with LBE Helpdesk as many users will already have them installed.


4. Install the LBE Web Helpdesk files
On your web server, run the setup.exe supplied in the LBE Web Helpdesk installation set. Make sure you have full rights in the selected installation directory.

5. Register the dll
This should have been done for you by the installation program. If there are any problems click the Windows Start button, select run then type regsvr32 c:\path\lbeweb40.dll where path is the directory you installed LBE Web Helpdesk into.

6. Add a new virtual directory/web site to your Web server
Using your web server administrator tool, add a new virtual directory to your web and point it to the directory you installed the files into in step 4.

7. Access the Helpdesk
Point your browser to http://machine_name/folder_name/oplogin.asp.  The machine name can be found from the Network applet (Windows Start menu, Settings), the folder name will depend
on the name you gave the virtual directory in step 4.

8. Log in
You will be prompted for a name and password, enter 'trial' and 'password' (both without the quote marks), then click the Submit button.

Full instructions on installing and using LBE Web Helpdesk can be found in readme.htm.

We welcome your feedback and ideas - please send any email to support@LBEHelpdesk.com.

Copyright Leigh Business Enterprises Ltd. 2003
http://www.LbeHelpdesk.com

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HELPDESK PRODUCTS
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Here are our helpdesk related products (please visit http://www.LbeHelpdesk.com for more details/pricing):

LBE Helpdesk 2.5:
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This is an early version which we distribute for free.  There is no licence charge.

LBE Desktop Helpdesk:
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LBE Desktop Helpdesk makes it easy to keep track of all of your customer service issues. The system keeps a full audit trail of all work and uses e-mail to keep both the customer and operators fully informed of progress. Customizable records mean that you can keep the information which is important to your business.  Then, when it is time to produce management reports, use one of the many supplied reports or write your own and integrate them into the system.

This is a Win95/98/NT/2000/XP application using a MS Access database as the back-end.

LBE Web Helpdesk:
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This is a helpdesk system which is hosted on a web server and accessed via a web browser. You can host it on Windows 95/98/NT/2000/XP.  It uses either a MS Access database (supplied), MS Sql Server or Oracle database.

LBE Helpdesk Mail-in Server:
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Lets your customers send a simple e-mail to automatically create new helpdesk jobs, update their existing jobs and retrieve the current status.  Works with LBE Desktop Helpdesk and LBE Web Helpdesk.

Helpdesk Hosting:
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We can host your LBE Web Helpdesk on our website.  This saves you the problems of finding a suitable webhost, installation and set up.  Plus you don't have to buy a licence outright, we rent the application to you for the length of the hosting agreement.
